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Consumer Direct Service Coordinator Serving Hampton Roads through Medicaid Waivers.
 
Consumer Directed Service Facilitation/Coordination
 
 
 
Family Care Link's responsibilities include:
  • Development and monitoring of consumer service plans of care
  • Providing ongoing employment management training
  • Completion of on-going review activities with monthly and/or quarterly home visits
  • Notifying Medicaid of any changes in health or needs of the consumer.
 
Consumer Directed services mean the services for which the individual or family/caregiver is Empowered to become their own employer.  The consumer/employer is responsible for hiring, training, supervising, and firing of their personal care aide.
 
Individuals who have Consumer-Directed Personal Care listed on their Plan of Care, have the choice of choosing a Medicaid Consumer Directed Service Facilitator (CDSF).  The CDSF to assist the consumer in coordinating their personal care services.

What does Consumer-Directed mean?

 
You or the person that makes all decisions for the individual, Direct your own care.
  • Develop and maintain service plan
  • Monitor changes in need 

 

Consumer is the employer of their attendant
  • Consumer has IRS Employer Identification Number (EIN)
  • Hire, train, manage, and fire, if necessary, their own personal assistant.

 

Fiscal agent (currently Public Partnership LLC) provides payroll services for employer
  • Receives and processes timesheets per business rules
  • Produces and distributes payroll checks if submission meets business rules
  • Handles tax issues on behalf of individual recipients

 

Prior Authorization of all services (KePRO)
  • Receives and approves requests for services when compared to service limits